/Institutions/Barnes-Jewish-College-Goldfarb-School-of-Nursing/json/2025-2026/Student-Handbook-2025-2026-local.json

/Institutions/Barnes-Jewish-College-Goldfarb-School-of-Nursing/json/2025-2026/Student-Handbook-2025-2026.json

Need Help?

Don't struggle alone! Here's who to contact:

For GSON-Specific Stuff

• Problems with Canvas, Banner, classroom tech, GSON printers, GSON-owned computers?
• General questions about tech at the College?
• Contact: GSON IT Support
  • Web: https://www.barnesjewishcollege.edu/goldfarb-school-nursing-information-technology-department
  • Email: gson_tech_support@barnesjewishcollege.edu

 

For Your BJC Account & BJC Systems

• Password resets? Trouble logging into Microsoft 365, Canvas, Wi-Fi?
• Problems with MFA (Microsoft Authenticator app)?
• Issues with EPIC (AFTER you've completed training and have access)?
• Contact: BJC Service Desk
  • Phone: 314-362-4700 (Often the fastest way for login issues!)
  • Web Portal (for submitting tickets): https://www.barnesjewishcollege.edu/StudentITServiceRequest (Log in with your BJC ID)

 

For Specific Learning Tools

• Canvas Help: Look for Help links inside Canvas first, or contact GSON IT.
• EPIC Training/Initial Access: Contact EpicProgramTraining@bjc.org or the person listed in your training info. For tech issues after access, call the BJC Service Desk.
• CareLearning (for some training): Try password reset first, then contact support@carelearning.com.
• ATI Testing: Contact ATI Support directly at 800-667-7531 or via chat on their website (atitesting.com). Tell your instructor immediately if tech issues happen during an ATI exam!

 

Remember: BJC/GSON IT does NOT fix personal laptops.