Student Complaints / Concerns / Feedback

General Complaint Policy

Barnes-Jewish College Goldfarb School of Nursing provides various means by which student complaints and concerns may be addressed. A formal student complaint is defined as a student grievance with regards to decisions, actions, and/or processes at Goldfarb School of Nursing. The student complaint procedure is outlined in detail below. In all cases, students are encouraged to put their concerns in writing and carefully document the events that led to the complaints. All complaints, concerns, and suggestions made by students will be addressed in order to resolve the situation and improve the quality of the educational programs at the College. Student Complaints Concerns Feedback Policy - GSON Students 

General Complaint Procedure

The purpose of this policy is to provide our students a confidential process to give general feedback in relation to their educational experiences. We take all feedback seriously and aim to resolve all matters identified in a timely manner.

GSON is committed to ensure that all students have an avenue where they can confidentially provide compliments, complaints, concerns or general feedback in relation to their experiences with the College. Feedback can be positive or negative about learning experiences, student life or related college operations.

1. An electronic tab – Student Complaints, Concerns, Feedback - is available in the Current Students section on our website.
2. All student feedback is collected on a regular basis during each term by the Program Officer for Student Experience and Development. 
3. Contents of student feedback is documented on the Student Feedback document.
4. Requests are sent to relevant department leaders to provide a response or take action.
5. Responses or the description of action taken from department leaders are documented on the Student Feedback document.
6. The completed Student Feedback document is posted on the College student learning management system – Student Resources Course, Student Feedback tab, year.
   1. A periodic review of the Student Feedback documentation is conducted to ensure that appropriate responses/feedback and/or relevant actions/improvements are completed.
   2. Incomplete items are moved forward and included in subsequent Student Feedback documents.
7. Whenever possible, students are encouraged to seek an informal resolution of the matter directly with faculty or individual(s) involved. Often a complaint can be resolved in this way. However, if an informal approach is neither successful nor appropriate, the student should use the following procedure:
   1. Complaints related to disability accommodations should be filed with the Disability Services Coordinator.
   2. Complaints related to academic misconduct should be filed with the Dean.
   3. Complaints related to non-academic student misconduct should be filed with the Associate Dean of Student Experience & Development..
   4. Complaints related to Title IX, including sex discrimination, sexual harassment, and sexual violence, should be filed with the Title IX Coordinator or the Title IX Deputy Coordinator.
   5. Complaints concerning disability accommodations, academic misconduct, non- academic student misconduct, and Title IX will be handled in accordance with policies outlined in the Student Handbook.
8. If you do not believe that any of the above is applicable to the nature of your complaint, you may contact the Associate Dean of Student Experience & Development.  The Associate Dean of Student Experience & Development or his designee will work with the student to resolve the issue (or direct the student to the appropriate policy and/or person that will be responsible for resolving the complaint). The resolution process may include informal discussions and interviews with the relevant parties. The Associate Dean of Student Experience & Development will make a determination and issue a written statement to you regarding the resolution of your complaint. You may appeal the determination by filing a written appeal to the President or Dean in the absence of the President within three (3) working days of receiving the determination. The President’s decision is final, and the student will be informed of it in writing.
9. The student may also file a complaint with Higher Learning Commission (HLC), Goldfarb School of Nursing’s accrediting organization. HLC has established a clear distinction between individual grievances and complaints that appear to involve broad institutional practices, and therefore the student is encouraged to try and resolve individual grievances using the College’s procedures. If the student does wish to make a complaint with HLC, relevant information can be found at https://www.hlcommission.org/Student-Resources/complaints.html?highlight=WyJjb21wbGFpbnRzIl0=

The student may also file a complaint with the Missouri Department of Higher Education. Information regarding its complaint procedures can be located at http://dhe.mo.gov/contactus.php.