Need Help?
Below are some of the teams that can assist you with technology issues.
- BJC- IS Help Desk 314.362.4700.
- Canvas Support 855.382.5511:
- Call Canvas for any issues with the application such as uploading/downloading files, error messages etc.
- Don’t call them for the content itself or course questions (contact your professor for that)
- If you cannot get your issue resolved, ask them for an incident reference number and send it to kc.riley@bjc.org
- Passport/Carelearning Support support@carelearning.com:
- Try to log-in with your name.lastname@BarnesJewishCollege email address and if you cannot remember your password, click the “forgot password” link https://passport.carelearning.com/Account/Forgot to reset your password. If that doesn’t work, try with the name.lastname@bjc.org address
- If the response is that your account doesn’t exist or it expired and you need to pay, please email carlos.pardo@BarnesJewishCollege.edu to request a renewal
- Any other problems, email support@carelearning.com and escalate to Carlos if they are not resolved in a timely manner.
- Examity 855.392.6489:
- Call if you get errors with the proctoring software, but also let your professor know that you are experiencing issues (the professor will need to authorize the test re-entry)
- More contact information at https://examity.com/test-taker-contact/
- ATI 800.667.7531 or live chat at https://atitesting.com/contact:
- Call if you get errors with the proctoring software, but also let your professor know that you are experiencing issues (the professor will need to authorize the test re-entry)
- Goldfarb IS Support:
- Help Line 314.362.9229 (only business hours, don’t leave message)
- GusConnect@bjc.org (for low priority issues)
- Other contacts for IS support (you can leave a message)