Need Help?

Below are some of the teams that can assist you with technology issues.

BJC- Service Desk 314.362.4700.
- Call them for general IT, hardware or access issues.
- For self-service: http://bjcprod.service-now.com/ess_portal
- If the issue cannot be resolved, ask for the incident number and send it to Passport/Carelearning Support support@carelearning.com:
- Try to log-in with your name.lastname@BarnesJewishCollege email address and if you cannot remember your password, click the “forgot password” link https://passport.carelearning.com/Account/Forgot to reset your password. If that doesn’t work, try with the name.lastname@bjc.org address
- Any other problems, email support@carelearning.com
ATI 800.667.7531 or live chat at https://atitesting.com/contact:
- Call if you get errors with the proctoring software, but also let your professor know that you are experiencing issues (the professor will need to authorize the test re-entry)
Goldfarb IS Support:
- Help Line 314.362.9229 (only business hours, don’t leave message)
- GusConnect@bjc.org (for low priority issues)